Web Survey Bibliography
Relevance & Research Question
The amount of user-generated content (UGC) in social media is rising constantly. More and more consumers exchange their product and brand experiences using social media platforms. For this reason an in-depth analysis of content in social media seems to be an attractive alternative to traditional research methods because data is already available and at first glance it only has to be analyzed. A joint project between Dr. Ing. h.c. F. Porsche AG and the market research agency SKOPOS examines, whether and to what extent social media analysis is able to provide valid results to specific research questions. In what cases and when does social media analysis replace traditional research and when does it reach its limitations?
Methods & Data
Initially focus groups and quantitative online surveys were conducted in Germany and the U.S. to examine target group specific needs and satisfaction measures during different phases of the customer journey. Later social media was analyzed in order to check for the validity of the method and for additional benefits.
Results
There are numerous internet platforms which exclusively cover Porsche vehicles, service and the brand itself. They contain plenty of consumer opinions that are certainly worth noticing. Especially in this study the results of social media research could not replace the traditional research but provide valuable additional insights, e. g. ideas, explanations and backgrounds for the initial results.
Added Value
The presentation shows the advantage of mixing traditional research methods and the analysis of existing social media content. It identifies possible additional insights which complement traditional research results. The approach of creating additional value by analyzing existing data in social media focuses on innovative and creative insights in research questions.
GOR Homepage (abstract)
Web survey bibliography (109)
- The use of online social networks as a promotional tool for self-administered internet surveys; 2016; de Rada, V. D.; Arino, L. V. C; Blasco, M. G
- Exploring the Feasibility of Using Facebook for Surveying Special Interest Populations ; 2016; Lee, C.; Jang, S.
- Longitudinal Online Ego-centric Social Network Data Collection with EgoWeb 2.0 ; 2016; Amin, A.; Kennedy, D.
- Problems and Prospects in Survey Research; 2016; Moy, P.; Murphy, J.
- A Framework of Incorporating Thai Social Networking Data in Online Marketing Survey; 2016; Jiamthapthaksin, R.; Aung, T. H.; Ratanasawadwat, N.
- Improving social media measurement in surveys: Avoiding acquiescence bias in Facebook research; 2016; Kuru, O.; Pasek, J.
- Online and Social Media Data As an Imperfect Continuous Panel Survey; 2016; Diaz, F.; Garmon, F.; Hofman, J. K.; Kiciman, E.; Rothschild, D.
- Social Media Analyses for Social Measurement; 2016; Schober, M. F.; Pasek, J.; Guggenheim, L.; Lampe, C.; Conrad, F. G.
- Doing Surveys Online ; 2016; Toepoel, V.
- Taming Big Data: Using App Technology to Study Organizational Behavior on Social Media; 2015; Bail, C. A.
- Validation of the new scale for measuring behaviors of Facebook users: Psycho-Social Aspects of Facebook...; 2015; Bodroza, B.; Jovanovic, T.
- Facebook as a Tool for Respondent Tracing; 2015; Schneider, S. J., Burke-Garcia, A., Thomas, G.
- Predictors of inconsistent responding in web surveys; 2015; Akbulut, Y.
- Does Opinion Leadership Increase the Followers on Twitter; 2015; Hwang, Y.
- A Mixed Methods Approach to Network Data Collection; 2014; Rice, E., Holloway, I. W., Barman-Adhikari, A., Fuentes, D., Brown, C. H., Palinkas, L. A.
- Facebook, Twitter, & Qr Codes: An Exploratory Trial Examining The Feasibility Of Social Media Mechanisms...; 2014; Gu, L. L.
- Build your own social network laboratory with Social Lab: a tool for research in social media; 2014; Garaizar, P., Reips, U.-D.
- Use of a Google Map Tool Embedded in an Internet Survey Instrument: Is it a Valid and Reliable Alternative...; 2014; Dasgupta, S., Vaughan, A. S., Kramer, M. R., Sanchez, T. H., Sullivan, P. S.
- Using respondent tweets to fill in survey gaps; 2014; Murphy, J.
- The quality of ego-centered social network data in web surveys: experiments with a visual elicitation...; 2014; Marcin, B., Matzat, U., Snijders, C.
- Social Media and Surveys: Collaboration, Not Competition; 2014; Couper, M. P.
- Recent Books and Journals in Public Opinion, Survey Methods, and Survey Statistics; 2014; Callegaro, M.
- Social Media and Online Survey: Tools for Knowledge Management in Health Research ; 2014; Merolli, M., Sanchez, F. J. M., Gray, K.
- Using Online Social Media for Recruitment of Human Immunodeficiency Virus-Positive Participants: A Cross...; 2014; Yuan, P., Bare, M. G., Johnson, M. O., Saberi, P.
- Online Surveys as a Management Tool for Monitoring Multicultual Virtual Team Processes; 2014; Scovotti, C.
- Picking up the Bread Crumbs: Holistic Insights from Social Media; 2014; Souda, P.
- The Future of Social Media, Sociality, and Survey Research; 2013; Hill, C., Dever, J. A.
- Collecting Diary Data on Twitter; 2013; Richards, A., Dean, E., Cook, S.
- Second Life as a Survey Lab: Exploring the Randomized Response Technique in a Virtual Setting; 2013; Richards, A., Dean, E.
- Virtual Cognitive Interviewing Using Skype and Second Life; 2013; Dean, E., Head, B., Swicegood, J. E.
- Sentiment Analysis: Providing Categorical Insight into Unstructured Textual Data; 2013; Haney, C.
- Social Media, Sociality, and Survey Research; 2013; Hill, C., Dean, E., Murphy, J.
- Different approaches to measure ego-centered social support networks: a meta-analysis; 2013; Hlebec, V., Kogovsek, T.
- Online questionnaire development: Using film to engage participants and then gather attitudes towards...; 2013; Middleton, A., Bragin, E., Morley, K. I., Parker, M.
- Customer satisfaction in Web 2.0 and information technology development; 2013; Sharma, G., Baoku, L.
- Online Survey on Twitter: A Urological Experience; 2013; Dal Moro, F.
- Social media data demands a marriage of high-tech and high-touch; 2013; Waldheim, C., Stevens, N.
- Conceptualising and evaluating experiences with brands on Facebook; 2013; Smith, S.
- Discovering interest groups for marketing in virtual communities: An integrated approach; 2013; Wang, K.-Y., Wu, H.-J., Ting, I.-H.
- New social media, new social science?; 2013; Woodfield, K., Morrell, G.
- Cognitive Interviewing in Online Modes: a Comparison of Data Collected in Second Life and Skype; 2013; Swicegood, J. E., Head, B., Dean, E., Keating, M.
- Social Network Analysis and Survey Response: How Facebook Data Can Supplement Survey Data; 2013; Sage, A.
- The Use of Email, Text Messages, and Facebook to Increase Response Rates Among Adolescents in a Longitudinal...; 2013; Fleeman, A., Francis, K., Henderson, Ti., Woodford, M., Jani, M.
- Internet-Based Recruitment to a Depression Prevention Intervention: Lessons From the Mood Memos Study...; 2013; Morgan, A. J., Jorm, A. F., Mackinnon, A. J.
- Sampling online communities: using triplets as basis for a (semi-) automated hyperlink web crawler.; 2013; Veny, Y.
- Use of a Social Networking Web Site for Recruiting Canadian Youth for Medical Research; 2013; Chu, J. L., Snider, C. E.
- How and when social media storms impact brands; 2012; Morris, A., Perry, H.
- Biting the Hand and Bending the Rules: An IJMR Presentation; 2012; Pettit, A.
- A survey of social media usage integrating daily Facebook participation time with in-person social interaction...; 2012; Mishra, S.
- The integration of facebook into class management: an exploratory study; 2012; Chou, P. N.